BonusesOnline.com is a YMYL (Your Money or Your Life) site — gambling content that affects financial decisions. All editorial correspondence is handled by our named team.

Reaching us

Email is the only channel — there’s no live chat, no phone line, no ticket system. We’re a small team and we’ve found that one inbox that everyone can see works better than spreading things across multiple platforms where things get missed. The address is info@bonusesonline.com.

Most things get a reply within 48 hours. If you’ve sent something complex that needs checking — a claim in a review, an operator dispute — it might take a little longer, but we’ll acknowledge it quickly even if the full answer takes more time.

Errors in reviews

Casino terms move fast. An operator quietly changes their wagering requirement, a payment method stops working for UK players, the promised withdrawal window drifts from 24 hours to three days in practice. We run 90-day cycles on every review but we’re not watching every operator daily, so things go stale between updates.

If you’ve found something that’s wrong — genuinely wrong, not just different from what you hoped — the most useful thing you can send us is the URL of the specific page, what our review says, and what you’ve found to be true now. A screenshot of the casino’s current T&C is worth more than a description of them, if you can get one. When we can confirm the error, we fix it and note the correction on the page.

Writing to us as an operator

Put “Operator Inquiry” in the subject line so it doesn’t get lost. That covers partnership questions, affiliate programme queries, and anything about how your casino appears in our content.

One thing that’s genuinely worth knowing before you write: a correction request needs to be specific and evidenced. Telling us the tone of a review feels unfair, or that you’d like us to revisit the score, isn’t something we can do anything with on its own. What we can work with is a specific factual claim you believe is wrong, and the documentation to back that up — current T&C, a licence record, something verifiable. The Editorial Guidelines explain the process in full.

Complaints about content

Genuinely think a review is factually wrong or breaches our editorial standards? Write to info@bonusesonline.com and be specific — which page, which claim, what the problem is. We treat a factual error and a disagreement with a rating conclusion as two different things, and we’ll tell you which category we think your complaint falls into when we respond.

What we can’t help with

Anything involving your actual casino account — a withdrawal that’s sitting pending, a bonus that hasn’t appeared, an account that’s been suspended — goes to the casino’s support team, not us. We don’t have access to any operator’s systems, so there’s genuinely nothing we can do. If the casino’s support doesn’t resolve it, the relevant licensing authority is the next step: the UK Gambling Commission for UKGC-licensed sites, the Malta Gaming Authority for MGA-licensed ones, and so on.

If the problem is gambling itself rather than a specific account, here’s where to turn:

The Responsible Gambling page has more — tools, self-exclusion schemes for each country, and blocking software.

How quickly we respond